SUSTAINABILITY

SUSTAINABILITY STRATEGY

The Star Entertainment Group’s sustainability program made a significant advancement in late 2016 with the development of a new five-year Sustainability Strategy. ‘Our Bright Future’ is our new framework for sustainability at The Star Entertainment Group.

The Star Entertainment Group is proud to be ranked the global leader of the casino and gaming industry in the latest annual assessment for the Dow Jones Sustainability Index. Maximum scores were achieved in the areas of "Anti-Crime Policy & Measures" and "Promoting Responsible Gaming".

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The Star Entertainment Group develops and operates world class, liveable, environmentally sustainable and resilient integrated resorts and precincts.

MANAGING OUR RESOURCES

With an active development and refurbishment project pipeline at our three integrated resort properties, The Star Entertainment Group continuously assesses resource use and undertakes projects to retrofit and improve plant and operational controls.

It is foreseeable that resource consumption will increase as development plans proceed, additional floor space is utilised and more guests visit our properties. However, our ‘Sustainable Design Guidelines’ are applied in our development and refurbishment projects to guide energy and water efficiency and waste management outcomes and we have committed to benchmarking the impact of construction projects on our resource use.

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CARBON EMISSIONS*
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Carbon Emissions (tonnes CO2-e)

Emissions Intensity (kg CO2-e/visitor)

ENERGY CONSUMPTION*
#

Energy Consumption (GJ)

Energy Intensity (MJ/visitor)

WATER CONSUMPTION*
#

Water Consumption (kL)

Water Intensity (L/visitor)

RECYCLING RATES
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Recycling Rate (%)

Waste to Landfill Intensity (kg/visitor)

*0.49% of 2016 utility accounts were unbilled at time of reporting. The missing usage has been estimated as 0.02% (18,266 kWh) for electricity, 0.74% (1,438,076 MJ) for gas, and 6.70% (56,641 kL) for water.

Sustainable Design In Action: Jupiters Hotel & Casino

The Star Entertainment Group is committed to future-proofing property developments to achieve more sustainable and resource efficient outcomes. To achieve these outcomes, our ‘Sustainable Design Guidelines’ are applied in the design and tender processes providing best practice standards and specifications under a range of categories, including energy, water, waste and materials.

Sustainable design has been applied to the refurbishment of the existing hotel offering at Jupiters Hotel & Casino as part of the $345 million transformation being undertaken at the property.

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hand with soap

Jupiters Hotel & Casino refurbished penthouse designed by Steelman Partners, with the vision delivered by highly respected South-East Queensland architectural practice ML Design.

The Star Entertainment Group is an ethical corporate citizen that supports the communities in which it operates and has a focus on guest wellbeing.

TRUSTED COMMUNITY PARTNERS

Partnerships with charities, community groups and sporting organisations extend The Star Entertainment Group’s commitment to responsible corporate citizenship beyond the provision of safe and compliant entertainment venues. Fostering local spirit, by supporting events that resonate with relevant cities and regions, is aligned to The Star Entertainment Group’s objective of being an engaged and valued community participant.

$10m+

TOTAL CONTRIBUTION
TO PARTNERSHIPS,
COMMUNITY GROUPS
AND CHARITIES

$4.5m

COMMITTED TO
CHARITY PARTNERS BY
THE STAR SYDNEY OVER
THREE YEARS

RESPONSIBLE GAMBLING

The provision of safe, secure and supportive gambling and entertainment environments for our team members and guests is an integral part of the day to day business operations of The Star Entertainment Group. The Star Entertainment Group’s responsible gambling initiatives extend beyond the requirements of regulatory compliance and include working with community groups and involvement in research projects. Board oversight of The Star Entertainment Group’s responsible gambling program is provided by the People, Culture and Social Responsibility Committee.


$18.8m

TO RESPONSIBLE
GAMBLING FUND
(NSW) IN FY2016

24/7

ON-SITE
RESPONSIBLE
GAMBLING SUPPORT

50+

GAMBLING RESEARCH
PROJECTS FUNDED BY
OUR CASINOS SINCE 1995


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The Star Sydney Baccarat team members. The Star Sydney hosted the International Baccarat Tournament in October 2015 with over 80 participants from eight countries.

The Star Entertainment Group is committed to giving our guests a safe, secure and comfortable experience at all our properties.

24/7

SECURITY AND
SURVEILLANCE
OPERATIONS AT
ALL PROPERTIES

$4.5m

INVESTED TO UPGRADE
SURVEILLANCE
CAPABILITIES AT
THE STAR SYDNEY

The Star Entertainment Group’s properties collectively welcome around 20 million guests per year and deliver a diverse array of offerings including food and beverage, accommodation, theatre, live entertainment and gaming.

Providing a safe and enjoyable environment for all guests and staff is of paramount importance to The Star Entertainment Group.

Subject to a far greater level of oversight and regulation than other licensed operators, The Star Entertainment Group’s properties possess industry best-practice security and surveillance operations.

The Star Entertainment Group also works with police and casino regulators to ensure that its properties remain the safest licensed destinations available to local and international guests.

The Star Entertainment Group takes a zero tolerance approach to illegal, undesirable and anti-social behaviour and each of its properties follow strict refusal of entry procedures.

Each property of The Star Entertainment Group is supported by 24 hours-a-day, seven-days-a-week security and surveillance operations, and $4.5 million has been invested to upgrade the surveillance capabilities at The Star Sydney to a digital system.

In addition, each property operates under established internal controls, standard operating procedures, risk assessments and other policies to deal with and respond to any suspected undesirable conduct.

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Poolside view from Cucina Vivo, opened as part of the $345 million transformation of Jupiters Hotel & Casino.

The Star Entertainment Group is committed to the attraction, development and retention of a talented and diverse workforce, equipped with the skills and passion to deliver thrilling, memorable guest experiences.

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Matt Bekier, Managing Director and CEO, and Premier of Queensland and Minister for the Arts Hon Annastacia Palaszczuk MP, with TAFE Queensland employees and the first TAFE Queensland six-star hospitality training program graduates.


LEARNING AND DEVELOPMENT

The Star Entertainment Group is committed to developing talent through internal promotion, structured career opportunities and employee engagement. The Star Development Pathway offers a varied program of learning and development opportunities for team members at all stages of their careers. Relevant team members were also provided with the opportunity to train in accredited programs at their property including Certificate III Hospitality, Certificate III Commercial Cookery and Certificate IV Frontline Management, as well as learning programs in management, compliance, guest excellence and role-specific skills.

As part of its learning and development program, The Star Entertainment Group has continued to invest in partnerships with the following external tertiary providers:

  • The Queensland Hotel & Hospitality School (a partnership with TAFE Queensland) delivered its first tailored training program, the ‘International Hospitality Service Program’. The program is designed to develop food and beverage service skills for work in luxury five and six-star properties. At the end of the three-month course, graduates receive an accredited Certificate III in Hospitality.
  • The ‘Queensland Tourism Industry Council’s Indigenous Employee Network – North Queensland Chapter’ was launched. It is part of a wider partnership with the Queensland Tourism Industry Council to create and promote Indigenous job and career opportunities via peer mentoring and relationship building across the local community. The new network, for existing and potential Indigenous employees in Queensland’s tourism sector, is designed to support and retain staff in the industry and further strengthen the representation of Indigenous employees.
  • The Macquarie Graduate School of Management ‘Women in MBA’ (Masters of Business Administration) program launched in 2015 with The Star Entertainment Group as a founding partner. Five female team members in leadership positions are enrolled in the program.

40%

APPROXIMATE LEVEL OF
FRONTLINE WORKFORCE
OF ASIAN BACKGROUND

TOP 40

LGBTI
EMPLOYER IN
THE AUSTRALIAN
WORKPLACE
EQUALITY INDEX (AWEI)

50%

TARGET FEMALE
REPRESENTATION IN
LEADERSHIP BY 2020

DIVERSITY AND INCLUSION

The Star Entertainment Group is committed to diversity and inclusion in the workplace and recognises the unique insights, perspectives and backgrounds of each team member. Our policies, practices and behaviours foster a safe and inclusive workplace and promote equitable and collaborative relationships and talented teams. This is underpinned by our Diversity and Inclusion Policy and is supported by our Diversity and Inclusion Strategy.

The Star Entertainment Group’s internal Diversity & Inclusion Steering Committee continues to oversee the diversity and inclusion initiatives at The Star Entertainment Group, with input from four Diversity Working Groups that address four key diversity areas: gender, multicultural, age and lesbian, gay, bisexual, transgender and intersex (LGBTI).

Team members at each property have participated in the following local and global events to support diversity and inclusion:

  • Gender: International Women’s Day, White Ribbon Day (to raise awareness of and join the national campaign to end domestic violence against women), and internal events to foster careers for female leaders
  • Multicultural: Lunar New Year, Mid-Autumn Festival, and Harmony Day (which celebrates Australia’s cultural diversity)
  • LGBTI: The Star Sydney was a proud partner of the Sydney Gay & Lesbian Mardi Gras Festival, and The Star’s team members took part in the parade to showcase our support for the LGBTI community, International Day Against Homophobia and Transphobia (IDAHOT) and Wear it Purple Day (to support LGBTI youth)
  • Age: Internal Mature Age Workers Expos at each of our properties and ongoing implementation of the outcomes of the Federal Government program, ‘Corporate Champions’.
  • Education, awareness and training form a key part of The Star Entertainment Group’s Diversity & Inclusion strategy. Our senior leaders have taken part in Unconscious Bias training, on-site training programs are offered to team members in cultural awareness for all employees, and LGBTI-specific training for managers and employees is conducted by our partner in LGBTI inclusion, ‘Pride in Diversity’.

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The Star Sydney team members in front of the The Star’s float at the Mardis Gras parade. The Star was proud to be an official supporter for the 2016 Mardis Gras.

WORK HEALTH AND SAFETY

The Star Entertainment Group’s approach to workplace health and safety (WHS) is supported by a governance framework and strategy.

The Board’s People, Culture and Social Responsibility Committee monitors WHS performance and oversees the identification and mitigation of workplace risks and the implementation of programs to improve injury prevention and management opportunities within the business.

A new WHS strategy was endorsed by the Board in December 2015. The key objective of this strategy is for all our properties to be safe for our guests, team members and contractors. The new strategy promotes effective safety and risk management processes and practices, while enhancing team member productivity and wellbeing. Safety targets are incorporated in the performance plans of all senior management team members at The Star Entertainment Group.

THE FOCUS AREAS FOR THE WHS STRATEGY ARE:
LEADERSHIP:

Our leaders have received due diligence training to reinforce their legal obligations as defined in the Work Health and Safety legislation. A new safety leadership program will be designed and implemented to ensure visible and responsible safety leadership is exhibited.

SAFETY:

A focus on critical risk controls will be supported by the redesign of a contemporary and resilient safety management system. This will include the use of technology solutions to provide higher visibility of safety performance.

HEALTH AND WELLBEING:

Wellbeing activities and awareness programs support the physical, mental and overall health culture of our team members.

SAFETY PERFORMANCE:

The Star Entertainment Group experienced a workplace fatality incident in November 2015, when a contractor fell whilst undertaking work at the Gold Coast Convention & Exhibition Centre.

An investigation of the circumstances that caused the contractor to fall have identified opportunities to increase our level of critical risk controls. These improvements included isolation, engineering and administrative controls to prevent reoccurrence. In addition, changes were made to the building by the building owner to further enhance the level of critical risk controls.

We have introduced new safety assurance processes to effectively monitor our construction partners to give us confidence that they have in place safe systems of work to reduce workplace fatalities and serious injuries.

PERFORMANCE INDICATORS:

Our key WHS performance measures continued to see reductions in the lost time injury frequency rate and the total recordable injury frequency rate:

5.1

LOST TIME INJURY
FREQUENCY RATE
DECREASED FROM FY15

24.4

TOTAL RECORDABLE INJURY
FREQUENCY RATE
DECREASED FROM FY15

LOST TIME INJURY FREQUENCY RATE (LTIFR)
TOTAL RECORDABLE INJURY FREQUENCY RATE (TRIFR)

REWARD AND RECOGNITION

In April 2016, The Star Entertainment Group launched a new and consolidated Reward and Recognition program – ‘The Star Awards’. The criteria for the awards are aligned to a new set of qualifying behaviours – the ‘Star Qualities’ for our team members and ‘Values’ for leaders. Our values are City Pride, Ownership, Welcoming and True Teamwork.

STAND OUT TEAM MEMBERS
JEREMY ALLAN Executive Sous Chef
Jupiters Hotel & Casino

Jeremy has worked at Jupiters since October 2011, commencing as a Sous Chef, before moving into his senior role as Executive Sous Chef in July 2015. Jeremy is well known within the property for his ability to deliver exceptional culinary experiences for our guests. He took the lead in changing our banquets offerings and was also the driving culinary force in the opening of two new restaurants.

LAUREN CURMI Sous Chef
Treasury Casino & Hotel

Lauren has displayed abundant abilities and aptitude in her role as Sous Chef. Lauren recently stepped up to oversee the Pastry Kitchen, as well as running the Lab Kitchen. Lauren displays her passion for the business each day, together with a desire to undertake challenges and achieve great results.

CHARLIE MEI Director of Customer
Relations – Vietnamese

Charlie has demonstrated great leadership in mentoring and coaching others as well as providing guidance to the entire domestic team. Charlie has established strong relationships with the Vietnamese community and understands his guests. An example of the extra care he takes in meeting their needs is the check-in travel mode he and his teams use to help guests.

COLIN TAYLOR HACCP Manager
The Star Sydney

Colin has been a loyal employee of The Star for 20 years. His roles during those two decades have included Chef De Partie Commissary and Hazard Analysis and Critical Control Point Manager (HACCP) as well as Work Health and Safety (WHS) Committee member and WHS Safety Champion. Colin is a passionate member of the food and beverage team, in a role that is crucial in supporting our venues.

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